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Refunds

Change by size or model

Refund FREE only in case of change by size or model. The process is as follows: you must write us an email to comunicaciones@exeshoes.es explaining your size change request or call us to manage a return shipment, that is, we through our NACEX agency, we send the new item to the delivery address that appears on the order. At the time of delivery, the customer must have prepared the item to be returned to deliver it to the courier..

Ph.: 965434325

 General Conditions of Use

The General Conditions of Use, sale and privacy regulate the site www.exeshoes.es, of which Exe Shoes, S.L.U. (from here on EXÉ) with CIF B53932711 and address at C / Gabriel Miró, 22 - 03201 Elche (Alicante) - Spain. Tlf: 965434325. E-mail contact: comunicaciones@exeshoes.es.

On this website www.exeshoes.es, information is given about the company and the products it offers, giving the possibility of buying those products. The access of users to this Web is totally free and free, accepting expressly the terms, conditions and other legal notices included in this document. Only to request the purchase option, the user must create an account at www.exeshoes.es, through a registration form.

 

Refunds

For changes or refunds, you have a period of 15 days to count after the day following the reception of the order.

The item must be in perfect condition and in its original box, intact, in order to accept your return. No used item will be accepted. Please, DO NOT seal the box directly because it will not accept any that are damaged (peeled by cellophane etc.)

1st Option: You must choose the courier company because the shipping costs of the item to be returned will be at your expense. Under no circumstances will returns sent to freight be accepted.

In this case, the purchased item is under the client's responsibility until it arrives at our offices.

 2nd Option: We manage the collection of the goods for € 6, so you will not have to travel to make the return. As soon as we receive the item in our offices, we will proceed to refund the amount of the item, from which the shipping costs will be deducted..

You must indicate in the corresponding section of the card enclosed in the package the order number, the reason for which the return is made and the account number where we must make the transfer of the cost of the returned items only in the case that you have placed your order on cash on delivery. At the moment that transfer is made, we will send you an e-mail informing you.

For any question you can contact us through telephone 96 568 5302 or through our e-mail: comunicaciones@exeshoes.es.

Shipping adress:

EXÉ SHOES S.L.U.

C/ Gabriel Miró, 22 

C.P. : 03201 Elche (Alicante)

Formulario para cambios y devoluciones

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